Telehealth or Home Visits?

What is Telehealth and how can it help you?

Are there other options…Yes is the answer, home visits!!!

Pittman Nation! We hope that you are doing well and want to reach out to do what we can to best help you at this time. For those of you that have any immuno-compromising conditions and are still in need of physical therapy care we do now have an answer for you. Telehealth is now approved for use for physical therapists. We recognize that it is not the same as in person physical therapy and even with that it is a great way to help you recover from your injury while you are away from the office.  As stated below, if you have any questions about this, please contact our main office number at 901-850-5246 OR click HERE to fill our our Telehealth Application and a member of our team will reach out to you!

Here is how Telehealth works…

  • We will connect with you digitally over a platform on your computer, laptop, tablet, or smartphone.
  • Each session will last about 30 minutes. During the session we will get an update on your condition and progress your program just like in a normal PT session.  We will have you go through your exercises with 1-on-1 instruction and correction if needed.
  • The treatment will be conducted using video conferencing. This can take many forms, but this is explained in detail below.
  • We will update your home exercises on the Web based platform that will be accessed via email.

Now for the video conferencing part…

  • You can use any form of video conferencing that you are most comfortable with. There is no shortage of options at your disposal.
  • Facetime, if you are an Apple smartphone user, is probably the easiest.
  • If you are comfortable using another tool, please let us know and we will be happy to accommodate you.
  • Doxy.me is what we prefer.  We can email you a link and you simply click it to be connected.  No need to have anything fancy or having to learn a system.  Here are the instructions for using Doxy.me
  • [video_player type=”youtube” youtube_show_title_bar=”Y” style=”3″ dimensions=”560×315″ width=”560″ height=”315″ align=”center” margin_top=”0″ margin_bottom=”20″ ipad_color=”black”]aHR0cHM6Ly95b3V0dS5iZS8xWWFIRzR2MmpPOA==[/video_player]

What are Home Visits…

  • This is exactly what it sounds like, it is a PT visit at your home.
  • If you are not comfortable coming into the clinic, one of our Therapist will come to you during this crisis time.
  • We will bring what we need to help you during your visit, taking all precautions to keep both you and the therapist safe.
  • We will update your home exercises on the Web based platform that will be accessed via email.

1. Will my insurance pay for these treatments?

For all medicare subscribers, medicare will cover your telehealth visit just like if you were in the office. Co-insurance and deductibles apply.  For all other non-federal payers (Blue Cross, Aetna, United health, etc) it is “wait and see” right now. We have been given assurances from our commercial payers that they will cover the visits, but it will take time. So we have been instructed to take a cash payment of $50 per 30 minute visit and have been told to have our patients submit claims to their insurance provider.

NOTE: This could all change at any time.  Some states have moved quicker than TN and are paying for visits right now. We will let everyone know as soon as this changes for TN.  We are on the phones every day to our insurance payers and state/local government agencies for the most up to date information.  This will be updated in real time.


2. Can I do the visit on my phone? Tablet? Computer?

Yes.  Pick any device you feel most comfortable with.

 


3. Will I need equipment to do my treatment at home?

Most of our sessions do not require lots of equipment. We can modify treatments based on what you have available.

If you need equipment we have the following available for sale in office that we meet you out front to drop off:

  • Single lacrosse ball: $5
  • Any color band : One for $7 or all 3 for $20
  • Swiss (exercise) balls:  $20
  • Shoulder Pulleys: $20

4. Can I do an initial evaluation (first treatment) at home?

That depends.  Some insurance carriers allow Evaluations via Telehealth.  Others require that the patient to be established.  Others do not have telehealth coverage.  Please call our office at 901-850-5246 to inquire about your plan.


5. This is confusing?  Can I just talk to someone over the phone and have them walk me through this?

Of course.  Please call 901-582-5246.  We will get you in touch with someone on our Telehealth Task Force to help you out.


6. How do I know if I should be doing this or if I qualify? What conditions does this apply to?

This is for all of our patients and includes all outpatient orthopedic physical therapy conditions. As with the above question, if you have any questions the easiest way is to give us a call and we can clear up any questions.


7. What if I have questions between visits? Can I still call and ask questions?

Yes! You can always call our office (901-850-5246) and one of our therapists will be able to answer any questions you have about your program. Progression of programs will occur only during the actual 30 minute session.  You can also respond back on the exercise portal that is created for you.


8. Can I still get a print out of exercises I am supposed to be doing at home for the days I don’t see my therapist?

Yes, as long as we have your email we can put it into our system and it will automatically be emailed out to you.


9. Does it have to be a video call or can it just be a phone call?

It does have to be a video call or we are not able to watch you with your exercises which is a must to ensure proper treatment and to make sure that you are not doing things that could negatively affect your movement.


10. You normally put hands on me/do manual therapy. How is this going to be accomplished?

This is where having a lacrosse ball or foam roller can become very important or objects that are similar to be able to show you how to do some self soft tissue work. It can be quite effective to use and there are certain mobilizations that can be done as well. Different stretches will be used to get into a specific range of motions that are limited as well.


11. How will you be able to teach me new exercises without actually being there?

Just like at therapy we will use certain cues that we normally use in the office to help you better understand the exercises. Since it is a video we are able to monitor your movements and demonstrate the movements for you before you actually do them. We will work together with you to ensure exercises are performed appropriately, and if you are having difficulty completing an exercise we can modify it to your needs.

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12. How long is a home visit?

Just like at therapy, most visits last around an hour and will be adjusted based on your individual needs.